FAQs
FAQs for Air Wick Electricals Plug Diffuser
Can I leave my Airwick Plug Diffuser on all the time?
The product should not be used continuously, always switch off at the socket overnight and do not use for more than 15 hours continuously.
Can I alter the fragrance intensity of the Plug In Unit?
Yes, the Air Wick plug provides very accurate fragrance control. On the top of the unit there is a revolving button control, which allows the consumer to increase or decrease the fragrance intensity (1 = minimal intensity, 5= Maximum).
How do I remove the refill from the unit?
Replace the fragrance bottle when empty by first removing the unit from the power outlet then firmly pulling the bottle down from unit.
How does the unit shut-off?
By un-plugging it. Take care if there is oil remaining. The product must be stored in a cool place in an upright position to avoid leakage.Do not place on wood, polished or painted surface.
Can I Use other brand name plug-in refills with Airwick unit?
No, only Airwick refills should be used to replace the refill in your Airwick Electrical Plug Diffuser.
Is the product safe to use around pets?
Yes, however certain pets can be sensitive to fragrance (e.g. birds and rodents) and therefore should not be exposed to air fresheners. This is the case for all air fresheners, if in any doubt seek advise from an animal care expert.
FAQs for Air Wick iMotion
How does the sensor work?
Once movement has been detected the unit will spray. It will then go off again in half the time setting, example: Spray when detected - Spray after 4.5 mins - Spray after 4.5 mins - Timings will then return to normal.
I have placed my Airwick iMotion on my Television and it has leaked.
I am sorry to hear that however the product packaging carries a warning advising ‘Place the device at a height of at least 2 meters from floor level. Do not place near a source of heat, naked flame, sparks or ignition, any electrical equipment, in direct sunlight or where it can get very hot.’ The product has not been used in accordance with the directions and instructions for use.
What is included in the Airwick iMotion?
It includes 1 x Unit / 1 x Refill / 3 x Batteries
Where should I put the device?
The Airwick iMotion can be hung on the wall using a screw fixing. Alternatively it can be simply placed on a shelf or cupboard. It should always be placed at a height of at least 2 meters from floor level. Read the instructions before use.
Can you adjust the fragrance level?
Airwick iMotion has three time interval settings. You can set it to spray every 9, 18, or 36 minutes allowing you to have control over the frequency the fragrance is released. The Airwick iMotion Mini sprays every 7.5 / 15 / 30 minutes.
How long does the aerosol refill last?
9 mins = 2 weeks, 18 mins = 4 weeks and 36 mins = 8 weeks
How many bursts of fragrance are there in a refill?
Based on the 36 minute interval setting, the aerosol refill will last for 50 days.
How long do the batteries last?
The batteries last for just over 4 refills.
What batteries can I replace them with?
They must be 1.5v alkaline batteries, we do not recommend rechargeable batteries.
In which rooms can I use Air Wick Freshmatic?
Airwick iMotion is suitable for use in any room of the home.
Is there an option to turn the motion sensor off?
Yes there is an on/off switch for the sensor.
CDATA[How far can the movement be detected from?
5 meters
Can I use a normal Freshmatic Refill in the iMotion?
Yes, there are no specific refills for the iMotion so normal Freshmatic refills should be used.
FAQs for Air Wick Aerosol Sprays
Do Air Wick Aerosol Sprays contain CFCs?
No. Air Wick Aerosol Sprays do not contain CFCs (chlorofluorocarbons).
FAQs for Air Wick Candles
How long will my candle last?
It depends on how long it is burned for at a time and whether the instructions are followed. The life of your candle will be prolonged if you keep the wick trimmed to 1cm and keep it free from foreign objects and also do not burn for more than 4 hours at a time.
Can I re-use the glass from the candle afterwards?
The jar is not designed to be reused and should be discarded at the end of the product life.
FAQs for Air Wick Crystal'Air
How long do Air Wick Crystal’Air units last?
Air Wick Crystal’Air lasts up to 30 days
Is Crystal'Air just like an ordinary gel air freshener?
No. A common problem with some ordinary gels is that, while they initially smell strong, the fragrance fades. Crystal'Air, however, provides 4 weeks of consistent and effective fragrancing because it is made using advanced 'Hyperscent' technology.
How do I know when to replace my Crystal'Air?
Crystal'Air is so effective because it draws its scent from the gel. As it does so, the gel should shrink and separate. This is quite normal and is a sign that you should replace your Crystal'Air.
Where can I use Airwick Crystal'Air Freshener?
Airwick Crystal'Air air fresheners are great for larger rooms, such as living rooms, family rooms, bedrooms and bathrooms.
FAQs for Air Wick Fresh'n Up
How do I adjust the intensity of the fragrance?
The intensity can be varied by pulling up the cap to expose the wick.
How do I boost the fragrance?
Slowly lower the wick into the liquid, close the cap tightly, shake the bottle and pull up the wick.
How long should my Fresh'n Up last?
Providing the instructions for use are followed, the Fresh'n Up is designed to last up to eight weeks.
The wick on my Fresh'n Up keeps on drying out. Why is this?
If the product is left too near heat, it could dry out. We would advise that you soak the wick again and use the product in a cooler place away from direct sunlight and sources of heat.
FAQs for Air Wick® Symphonia™ Plug in Diffuser
What’s the advantage of Air Wick Symphonia over other air freshener electricals?
Symphonia delivers two great fragrances which alternate every hour to ensure you always notice their great fragrances.
How does Symphonia work?
Fragrances diffuse through a heating system similar to standard electric products. Every hour the heater switches on to the next refill to ensure that fragrances constantly alternate.
Can I leave this product plugged in 24/7?
As with any other electrical device we recommend that you switch it off at night.
How will I know that it is time to change the refill?
Your refill will be empty.
How can I increase the fragrance level quickly?
AIR WICK® SYMPHONIA™ contains an X-Press Boost Button which when pressed gives a fragrance boost for 15 minutes.
Do I have to buy the small Symphonia refills (10ml), or can I use my favourite Air Wick fragrance?
You can use you favourite Air Wick fragrances, in the large refill size (19/21ml), as well as the small size double refills.
What are the fragrances available?
We have three great fragrance pairs available (with new fragrances to come!), but you can also combine your favourite Air Wick fragrances.
How long do the fragrance pairs last?
With two small (10ml) "double refills", the product will last up to 75 days*.
*based on a daily usage of 12h at minimum setting.
Can I use the small (10ml) double refills in any other device? And Can I use the large (19ml/21ml) refill in Symphonia?
Yes. The 10ml refills will fit with the standard electric plug-in, with the X-Press™ electric refills, and with Air Wick Lumin’Air. The large (19ml/21ml) refills can also be used in the New Air Wick Symphonia.
How did you select the fragrance pairs?
The pairs selected for Symphonia have been developed and chosen to give you two exciting but complimentary fragrances which you notice every time they change.
How often do the fragrances alternate?
The fragrances alternate every hour.
Can I change this time setting?
No, but you can adapt the fragrance intensity by pressing the X-Press™ Boost Button and by varying the setting of the blue dials.
Can I choose any fragrances combination without risking a bad blend?
The pairs selected for Symphonia have been developed and chosen to give you two exciting but complimentary fragrances; however, you have the freedom to use any of your favourite AIR WICK fragrances together.
If I use two large (19/21ml) existing single refills instead of the small double refills (2X10ml), does it last longer?
Yes. As there is more liquid in the large refills, it will last longer.
If I adjust differently the fragrance intensities, one being higher than the other, is that one going to evaporate first?
You can adjust the intensity of each fragrance individually. If you set differently one will evaporate before the other. The advantage of Symphonia is that you can replace each individual fragrance when it has run out, and that you don’t need to wait for both compartments to be empty.
Can it work with one refill only?
Yes, the device will function with only one refill, however we would recommend that for the best performance the plug-in is used with both refills.
